Returns

Buying online can be tough sometimes! It can be hard to know exactly what you’re getting. We’re so confident you’ll love our products as much as we do that we offer a 30 Day Return Guarantee. If your item doesn’t fit right, or you aren’t satisfied you can return it for a refund or exchange it for another item.

Our refund and returns policy lasts 30 days from date of purchase. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Returned items must be in new, unworn condition, with all the garment tags still attached. We can either give you a full refund on the item(s), or exchange them for another style, size or colour of the same value. If there is a difference in value we will refund or ask for you to cover the difference in price. We will refuse returns of items where it is apparent that the conditions have not been met.

To complete your return, we’ll require proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Clearance Items

Only regular priced items may be refunded. Clearance items cannot be refunded.

 

Where do I start?

If you have an item you’d like to return, or wanted refunded, start by contacting us here at thundr.nz@gmail.com

From there we can arrange the return of the item and everything else. Please don’t send us your items without contacting us first.

 

Shipping returns

To return your product, you’ll mail it to:

1/22 Sonter Road,
Wigram, 8042,
Christchurch

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.